Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers


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if have first-generation apple watch separated cover, apple or apple authorized service provider repair free of charge, according internal service policy obtained macrumors.

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apple watch separated cover via reddit user poorspanaway​

apple extended service policy's coverage period 3 years after original purchase date. if bought apple watch in april 2015, example, eligible free repair until april 2018.
the service policy has been in effect since last year , applies first-generation apple watch, including sport, edition, , hermès models, if device's limited one-year warranty or extended applecare coverage has elapsed.

affected customers can call apple store , schedule genius bar appointment, or visit apple authorized service provider, initiate repair process. or, customers can call apple support arrange shipment of damaged apple watch apple repair center in postage paid box.

apple advises customers inquiring refund previous apple watch cover repair contact apple support.

several users have shared pictures of first-generation apple watch cover falling off on apple support communities, macrumors discussion forums, twitter, , elsewhere on web. in many cases, cover detaches when apple watch removed magnetic charger.

daring fireball's john gruber, example, shared picture of wife's stainless steel apple watch detached cover last october. said apple watch, purchased in may 2015, providing erratic workout readings before coming apart after taken off of magnetic charger.
while many customers report apple repaired apple watch free of charge, have been forced pay out of pocket. since service policy has not been publicly announced, apple support representatives may unaware of existence. escalating request senior advisor may help.

apple appears have fixed issue newer series 1 , series 2 models, perhaps using stronger adhesive.

article link: apple extends free repairs of first-generation apple watches detached covers
 

not @ surprising they'll take care of it. apple covers issues this, long out of warranty.
 


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